Frequently Asked Questions

Selecting the Right Custom Product

Does my custom window treatment need to be lined?

Yes, by all means! Not lining a custom window treatment is throwing money down the drain. A big chunk of why custom window treatments are what they are is because they’re lined. Lining makes them fuller, makes them sturdier, gives them a better shape, makes them last longer, and protects them from sun damage. With the exception of some styles, you should definitely get lined custom window treatments. And if you can, even interlined.

All our products are lined at minimum. Flannel interlining and blackout lining may be available wherever suitable.

I’m not an interior designer. How do I know I’m picking the right fabrics when I make my own design selections?

While it’s true that interior fabrics are specific and it can be quite difficult to select the right fabric for a homeowner, there is nothing to worry about. Our products only give you the options to select from fabrics that work. The same rule applies to all our options including trims, ribbons, contrast linings and others.

If it doesn’t work, you aren’t able to select or even see it on the product page. Simple.

When should I choose the interlining option?

You should always choose it with 100% silks. However, for other fabrics, it’s a good idea when you need to block out the sun or noises. Interlining is one of the most effective insulators available for custom window treatments. If the window you’re dressing gets a lot of sunlight and the fabric you’re selecting is a light color, interlining is a good idea. Also, if the back of the valance will be made in a contrasting fabric that isn’t a solid and might show through, interlining would help with that. For example, our Stagecoach Valance in Two Fabrics and Classic Cuff Top Valance are such examples.

How do I make my window appear bigger?

Select a heavy valance that’s installed at least 6 inches above the window, if you can. With high ceilings, you may install it even higher. Because custom window treatments are not made small like many store-bought window treatments are, you have the liberty to install custom window treatments very close to the ceiling. In fact, that’s how most custom window treatments are installed. Once you have installed your valance, then you can use draperies underneath and install them at least 10 to 20 inches out on each side of the window. The key is to cover as much of the wall as possible in order to create the illusion of a large window.

Ordering

How do I place my custom order?

Simply follow the prompts. First, select your desired fabric and then select other options in the process, such as trims, width, length, lining, and any other options that you are asked to select.

Can you tell me the price of my custom valance?

The price changes based on the selections that you make, so you should know the price of our products instantaneously any time you make a custom change. Once all selections are made, the price will automatically show on your screen, at the bottom of all required selections.

Where are your products fabricated? Do you have a showroom?

All our products are fabricated, from start to finish, in our workroom located in Atlanta, Georgia. We are a small, family-owned business that focuses on online sales entirely. As such, our studio is closed to the public.

How do I check my order status?

On top of the page, click on My Account and select the Orders option. This option is not available to those who used guest checkout instead.

What’s the purpose of the color families?

Most of our customers buy our products with the help of color families. Color families are simply curated collections of fabrics, trims, and wall paint colors that our in-house designers have personally created to help you. Our designers are meticulous about this process and take their time picking combinations carefully. Use color families to pick your favorite fabrics and trims when designing your own custom valances.

Shipping and Returns

How long will my order take to ship?

It depends on whether you choose a custom or ready-made product.

Custom products typically require about 3 to 5 weeks to ship out, depending on order size, while ready-made products typically ship in a week or less.

If you provide your own fabrics, add in the time delay for our workroom to receive the supplies from you, in addition to any design consultations you may request.

Can I return the product I bought?

Because all our products are handmade and made to order based on custom specifications, we do not accept returns.

All custom and semi-custom products are final sales.

We stand behind our workmanship and will gladly refund or fix any products where there is clear evidence of errors in our workmanship, even if they were custom-made. Errors in ordering on your part do not qualify for refunds on custom orders.

What shipping methods do you use and how much does it cost?

We mostly use USPS Priority Mail, but may use UPS Ground for oversized packages. With the exception of fabric samples, you will receive your tracking number via email to see where your package is at any given time.

Shipping charges are displayed on the checkout page.